Privacy Policy

Privacy Policy

This Privacy Policy describes how thedriveportal.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at help@thedriveportal.com or by mail using the details provided below:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. See below for what we collect and why:

Device Information

  • Purpose: To load the Site accurately and analyze usage for optimization.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Collected Info: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site.

Order Information

  • Purpose: To fulfill your purchase (including payment processing, shipping, communication, order confirmations, fraud screening, and marketing per your preferences).

  • Source: Collected from you directly.

  • Disclosure: Shared with Shopify.

  • Collected Info: Name, billing/shipping address, payment info (e.g., credit card), email, and phone number.

Minors

This Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us information, please contact us at help@thedriveportal.com to request removal.

Sharing Personal Information

We may share your Personal Information with third parties to help provide our services or as required by law:

  • Shopify: Our store platform. Shopify Privacy Policy

  • Legal Compliance: We may disclose data to comply with applicable laws, subpoenas, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide relevant ads and marketing:

  • Google Analytics: Understand user behavior. Google Privacy Policy, Opt-out

  • We may share activity, purchase, or interaction data with advertising partners (via cookies or other tech).

To opt-out of targeted advertising:

Using Personal Information

We use your information to:

  • Sell and ship products

  • Process payments

  • Offer customer support

  • Share updates, promos, and offers

Lawful Basis (GDPR)

If you're in the EEA, we process your data under these bases:

  • Your consent

  • Fulfilling our contract with you

  • Legal obligations

  • Legitimate interests that don't override your rights

Retention

We keep your information unless and until you request deletion. To erase your info, contact help@thedriveportal.com.

Automated Decision-Making

Our processor, Shopify, may perform limited automated decision-making (e.g., fraud prevention via temporary blacklists). These do not have a legal or significant impact on you.

Your Rights

If you’re in the EEA or California:

  • You can access, correct, update, or erase your data.

  • You may request your data be ported to another provider.

  • You may object to automated processing.

To exercise any rights, email us at help@thedriveportal.com.

Cookies

We use cookies to improve user experience. Some are necessary for the store to function; others help with analytics and ads.

You can manage cookies in your browser settings. Blocking cookies may impact site performance. Learn more: All About Cookies

Examples of cookies used:

  • _secure_session_id, cart, checkout_token, secure_customer_sig, _shopify_y, etc.

  • For full cookie details, see Shopify’s cookie policy: Shopify Cookies

Do Not Track

We do not currently respond to "Do Not Track" signals due to lack of industry standard.

Changes

We may update this Privacy Policy occasionally to reflect changes in operations, law, or service providers. Check this page regularly for updates.

Complaints

If you're unsatisfied with how we handle your complaint, you may contact your local data protection authority.

Last updated: 14/04/2025