Returns & Refunds

At DrivePortal, your satisfaction is our top priority. We understand that things don’t always go as expected, and we’re here to make things right. Please read our return and refund policy below to understand your options.

2-Year Limited Warranty

All DrivePortal products come with a 2-year limited warranty. If your unit develops a fault under normal use during this time, please send the item back to us for diagnostic testing so we can improve future versions of the product.

  • Shipping Cost: You’ll need to cover the cost of shipping the item back to us.

  • If Fault Confirmed: We’ll send you a brand new replacement at no additional charge.

90-Day Money Back Guarantee

We stand behind our product with a 90-day Money Back Guarantee. If you’re not satisfied with your purchase, you may return it within 90 days of receipt for a refund.

  • Return Shipping: You are responsible for covering the return shipping cost.

  • Used Mounts: If the mounts have been used, a 10% restocking fee will apply to cover handling and processing.

  • Refund Timing: Once the item is received and inspected, a full refund (minus any restocking fee, if applicable) will be issued to your original payment method.

Damaged Items

If your item arrives damaged, contact us at help@thedriveportal.com within 30 days of delivery. Include your order number and photographic evidence of the damage.

  • If approved, we will issue a free replacement or full refund.

  • Claims made after 30 days cannot be accepted.

Clearance Items

Items marked as CLEARANCE are final sale and not eligible for return or exchange.

Exchanges

We only replace items if they arrive damaged. To exchange a damaged unit for the same product, contact help@thedriveportal.com with your order number and details of the issue.

Cancellations

You may request a cancellation only if your order has not yet shipped. Please note, a 10% restocking fee applies to all cancelled orders to cover administrative and handling costs.

How to Initiate a Return, Refund, or Exchange

Email help@thedriveportal.com with:

  • Your order number

  • A detailed explanation of the issue

  • Photographic or video evidence if the item is damaged

We’ll provide instructions for the return process.

If you have any questions about our return or warranty policy, don’t hesitate to reach out. Our support team is here to help!